Faq

Frequently Asked Questions at Dstv Installations Bloemfontein

Why is it recommended that I have my installation done by an accredited company? 

DSTV accredited installers are extremely well experienced and specifically trained in their field. These top-notch technicians have, directly through Explora training, responsible for setting or repairing DSTV products such as decoders, cables or satellite dishe received the know-how and technical expertise to be able to service your query efficiently and to the level of quality you would expect from anyone affiliated with a company such as Explora. Installers are trained to perform their technical installation in even really hazardous areas such installing your satellite dish on the side of your home or building, something not advised to be attempted by an inexperienced individual. To boot, these teams have the technical experience to work with the necessary industry equipment, specialist tools and DSTV products.These trusted installersare always directly accredited by Explora.

 

I’d love to have DSTV intalled at my home, but what installation lead time can I expect?

And industry standard lead time upon placement of your order telephonically with Explora amounts to approximately 3 days. It is however advisable to contact your installer of choice to get an idea of when you may expect their visit to install. Reputable DSTV installers will pride themselves on quick response times to their enquiries and usually have enough manpower in their teams to handle even busy periods.

 

Am I able to have my DSTV reinstalled?

Re-installing your DSTV system that has been performing well for some time is often necessary. As is with all electronic systems, time does take its toll and weather will gradually affect and external installation. Your DSTV installer will be happy to visit your home of business to perform a general maintenance check as well as see to anything that may be improved or replaced to prevent interruption of your service. Specialist tools allow them to check whether everything is in order and correct anything that may have gone awry.